Engineer II, Global Product Support

Responsibilities

• Own assigned products throughout the product lifecycle, from concept and development through release phases.
• Serve as a system-level technical expert across hardware, software, electrical, and process domains.
• Lead New Product Introduction (NPI) and Continuous Improvement Program (CIP) activities to ensure operational readiness.
• Drive Design for Service (DFS) and Design for Install (DFI) initiatives through cross-functional collaboration.
• Develop and deploy Best Known Methods (BKMs), installation procedures, and operational guidelines.
• Lead technical taskforces to investigate root causes and resolve complex product issues.
• Support global field organizations by providing technical expertise, coaching, and readiness guidance.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, Chemical), Materials Science, Physics, or a related technical discipline.
• Minimum 4 years of experience in semiconductor equipment engineering, product support, or systems engineering.
• Hands-on experience supporting semiconductor process equipment in development, manufacturing, or field environments.
• Proven experience leading NPI activities and managing product readiness.
• Strong troubleshooting and problem-solving skills for complex technical issues.
• Fluent English communication skills, both written and spoken.

Preferred Qualifications

• Experience supporting ALD, PECVD, CVD, Epi, or other semiconductor deposition technologies.
• Direct experience with system-level troubleshooting of semiconductor capital equipment.
• Knowledge of Design for Service (DFS) and Design for Install (DFI) principles.
• Experience supporting customer escalations and driving resolution of high-impact field issues.
• Master's degree in Engineering or a related technical field.

About the Company

ASM is a global leader in semiconductor manufacturing equipment, providing cutting-edge solutions for technologies such as 5G, cloud computing, AI, and autonomous driving. With over 55 years of innovation, we empower the world's most advanced semiconductor devices through our expertise in ALD, Epitaxy, and PECVD.