Engineer I Technical Publications IX

Responsibilities

• Generate detailed customer reports, including Root Cause Analysis (RCA) and site visit reports, based on technical data from field and support engineers.
• Translate technical notes from field services regarding electrical systems or computer room air conditioning (CRAC) systems.
• Verify technical details in reports by analyzing schematics, engineering drawings, white papers, site logs, and test reports.
• Facilitate communication between Field Service Engineers and Technical Support Engineers to ensure report accuracy.
• Manage the lifecycle of customer reports from initial notification through to final approval.
• Assist customers with issue closure and provide recommendations to resolve queries.
• Maintain team trackers, shared mailboxes, and periodic performance records.
• Support continuous improvement by documenting changes in tools, standards, and technical procedures.

Requirements

• Bachelor's degree in Electrical, Electronics, or Mechanical Engineering.
• 3 to 5 years of experience in an engineering-related capacity.
• At least 1 year of experience in a technical writing role.
• Proficiency in English communication.
• Understanding of AC/DC circuits and three-phase electrical systems (for Electrical/Electronics Engineers) or Thermodynamics for thermal management systems (for Mechanical Engineers).

Preferred Qualifications

• Registered Electrical, Electronics, or Mechanical Engineer (PRC ID).
• Experience in the design, maintenance, or operation of industrial electrical systems (switchgears, power converters, etc.) or HVAC/Thermal Management systems.
• Experience with Uninterruptible Power Supply (UPS) and thermal management systems within a data center environment.

About the Company

Vertiv is a global leader in critical digital infrastructure, providing essential solutions for AI, data centers, and next-generation technology. We foster a high-performance culture driven by innovation, accountability, and a commitment to excellence.