Engineer 2 - Service Assurance

Responsibilities

• Manage escalated managed service customer trouble tickets from Tier 1/2 and install groups
• Act as a primary technical escalation point for managed services customers
• Interface with off-net carriers to drive resolution for escalated issues
• Perform necessary adjustments to customer networks and maintain up-to-date configurations across multiple platforms
• Create and maintain technical documentation for processes and procedures used in normal operations
• Serve as a technical knowledge resource for Tier 1/2 and installation teams

Requirements

• Bachelor's Degree (or equivalent combination of coursework and professional experience)
• 2-5 years of relevant work experience
• Strong technical troubleshooting skills
• Ability to work nights, weekends, and variable schedules as necessary

About the Company

Comcast brings together the best in media and technology, driving innovation to create world-class entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and provide career opportunities across a wide range of disciplines and locations.