Engagement Specialist

About the Company

Ounce is a community-based service model enabled by technology that provides services to residents of affordable housing properties, improving engagement and outcomes at scale.

Responsibilities

• Act as the face of Ounce on-site to welcome residents and build awareness of services
• Represent residents to Ounce and external organizations to ensure community needs are met
• Support logistics including setup, breakdown, and light event coordination
• Facilitate warm handoffs and introductions to the virtual care navigator team
• Share resident information and feedback back to the virtual team

Requirements

• Availability for in-person work at assigned properties in California
• Reliable transportation and ability to travel to 1–2 properties biweekly
• Comfort using a smartphone or tablet to track interactions and referrals
• Experience in community engagement, outreach, or customer service
• Fluency in English

Preferred Qualifications

• Prior experience in affordable housing or social service organizations
• Familiarity with Google Workspace, Zoom, or CRMs
• Lived experience or deep understanding of the communities served