Engagement Specialist

Responsibilities

• Conduct outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments
• Maintain customer engagement in program activities such as SSI/SSDI or Vocational Rehabilitation
• Review medical and health-related documentation with customers to assist in the clinical assessment process
• Explain program benefits, services, and clinical assessment processes to customers
• Assess customer needs for accommodations and take appropriate action
• Assist in scheduling medical, mental health, or substance abuse evaluations
• Maintain accurate records and scan documents into management information systems
• Generate real-time reports to assist management with resource assignment
• Ensure customer files are complete and appropriately signed by health professionals
• Assist customers with resume development, job applications, and interviewing skills
• Support care managers with scheduling and unit calendar management

Requirements

• Bachelor's Degree or higher in social services, psychology, or vocational/occupational rehabilitation
• Four years of direct customer service experience in a clinical or social service environment
• Experience in a fast-paced, performance-driven team environment
• Strong organizational skills and attention to detail
• Experience with publicly-funded programs (TANF experience preferred)
• Ability to use various electronic systems for data entry and reporting
• Experience assessing needs for reasonable accommodations

Preferred Qualifications

• Training or experience in motivational interviewing and care management techniques
• Bilingual or multilingual skills

About the Company

Equus Workforce Solutions is a leading provider of workforce development services in North America, focusing on the development, design, and delivery of demand-driven workforce solutions.