M
Posted 2 days ago
Engagement Manager, SMB
MetaviewEngagement Manager, SMB
Perks & benefits
Commission
Requirements
2+ years customer-facing experience, Strong communication skills, Data-driven approach, Ability to work hybrid in San Francisco
Skills
customer successAISaaS
About the role
About the Company
Metaview is an AI company focused on recruiting. We build AI agents that help world-class companies hire with radically more speed and precision. We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Responsibilities
- Deliver high-impact onboarding for new SMB customers to ensure a quick path to value
- Use data to proactively identify and engage customers to drive product adoption
- Track usage to detect risk and manage account health through a scaled approach
- Support users when issues arise and coordinate with technical teams
- Design and refine scalable approaches to Customer Success
- Surface customer trends and collaborate with Product and Sales to shape the roadmap
Requirements
- 2+ years of experience in a customer or stakeholder-facing role (Consultancy, Customer Success, Sales, RevOps, etc.)
- Confident communicator capable of guiding customers through AI adoption
- Systematic, resilient, and motivated mindset
- Ability to work in a hybrid arrangement in San Francisco (2-3 days per week in office)
Benefits
- High compensation through cash and equity
- Collaborative environment with high rate-of-learning
- Comprehensive benefits package
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeEngagement Manager, SMB
Metaview · San Francisco