Engagement Manager, Scale

About the Company

Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands the intelligence to see how AI represents them and the Agents to act on it.

Responsibilities

• Develop and execute tech-touch strategies to ensure hundreds of SMB customers realize value from the Profound platform
• Own the full customer journey through automation and scaled strategies, from onboarding to driving business outcomes
• Become an expert in the AI search space and large language models
• Partner with Account Management to ensure value delivery aligns with commercial goals
• Collaborate with Sales, Product, and Engineering to optimize implementation and resolve technical challenges

Requirements

• 2 or more years of experience in customer success (scale/tech-touch/SMB) or as a growth-oriented product manager
• Strong systems thinking and critical thinking skills
• Excellent communication and presentation skills
• Analytical mindset with comfort working with quantitative data
• Ability to manage multiple initiatives in ambiguous environments
• Experience in the search or marketing industry

Benefits

• Competitive base salary
• Variable compensation
• Equity
• Full range of benefits and perks