Engagement Manager

About the Company

Nanonets is transforming the way businesses work. Our AI platform takes manual, time-consuming work in industries like finance, healthcare, and supply chain and turns it into seamless, automated processes. Backed by Accel, YCombinator, and Elevation Capital, Nanonets helps over 10,000 businesses unlock the potential of AI.

Responsibilities

• Own customer implementations and serve as the single point of contact for ongoing engagement
• Build trusted relationships with customer stakeholders across technical and non-technical teams
• Proactively manage customer expectations, risks, and escalations
• Translate customer requirements into clear documentation such as PRDs, workflows, and success criteria
• Partner with Product, Engineering, and Solutions teams to scope work and prioritize requests
• Maintain and prioritize backlogs across multiple customer accounts
• Ensure end-to-end testing and validation of workflows before customer release
• Act as the voice of the customer internally to surface feedback and enhancement requests

Requirements

• 3+ years of experience in stakeholder-facing roles like Technical Engagement Manager, Implementation Manager, or Solutions Consultant
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or prior experience as a software engineer
• Demonstrated experience leading end-to-end SaaS implementations
• Strong technical fluency in discussing APIs, integrations, data workflows, and system constraints
• Experience translating business requirements into structured technical documentation
• Proven ability to manage multiple complex customer implementations simultaneously
• Strong stakeholder management skills

Preferred Qualifications

• Experience in AI/ML, workflow automation, or document processing
• Experience working with enterprise or mid-market customers
• Experience balancing customer demands with product roadmap constraints
• Bilingual French-English speaker