Engagement Manager

About the Company

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.

Responsibilities

• Own customer implementations and serve as the single point of contact for ongoing engagement
• Build trusted relationships with customer stakeholders across technical and non-technical teams
• Proactively manage customer expectations, risks, and escalations
• Translate customer requirements into clear documentation like PRDs, workflows, and success criteria
• Partner with Product, Engineering, and Solutions teams to scope work and prioritize requests
• Maintain and prioritize backlogs across multiple customer accounts
• Plan and communicate project timelines using structured documentation
• Ensure end-to-end testing and validation of workflows before customer release
• Act as the voice of the customer internally to surface feedback and enhancement requests
• Identify opportunities to improve product adoption and workflow efficiency
• Support renewals and expansions by demonstrating value realization

Requirements

• 3+ years of experience in stakeholder-facing roles such as Technical Engagement Manager, Implementation Manager, or Solutions Consultant
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or prior experience as a software engineer
• Demonstrated experience leading end-to-end SaaS implementations
• Strong technical fluency regarding APIs, integrations, data workflows, and system constraints
• Experience translating business requirements into structured technical documentation
• Proven ability to manage multiple complex customer implementations simultaneously
• Strong stakeholder management skills for both technical and non-technical audiences

Preferred Qualifications

• Experience in AI/ML, workflow automation, or document processing
• Experience working with enterprise or mid-market customers in production environments
• Experience balancing customer demands with product roadmap constraints