Engagement Manager

About the Company

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. With over 1,000 customers across 50+ countries, including top-tier law firms, we have scaled to $100M+ in ARR.

Responsibilities

• Design tailored adoption playbooks and change-management approaches for clients
• Execute initiatives from initial rollout to firm-wide scaled adoption
• Act as a strategic advisor to understand client goals and legal workflows
• Drive sustained value through success plans, enablement, and value reviews
• Orchestrate engagement across cross-functional teams including Product, Engineering, and GTM
• Partner with GTM teams to identify and realize expansion opportunities
• Translate customer feedback into actionable insights for the Product and Engineering teams

Requirements

• 3-6 years in management consulting, customer success, or account management
• Background in designing and delivering change-management programs in complex organizations
• Experience building client-level transformation roadmaps
• Proven track record of driving adoption and retention with enterprise clients
• Experience in legal, compliance, or other highly regulated industries
• Strong program and project management skills
• Excellent written and verbal communication skills
• Data-driven mindset focused on customer health and outcomes

Preferred Qualifications

• Exposure to high-growth B2B SaaS or Legal Tech
• Experience working in fast-paced, early-stage environments