Engagement Manager

Responsibilities

• Lead the post-sale customer experience, owning onboarding, adoption, and long-term value realization for Mid-Market firms or corporates
• Design tailored client adoption playbooks, including change-management approaches and stakeholder maps
• Act as a strategic advisor to guide legal teams toward maximum value from the Legora platform
• Drive sustained value through success plans, enablement, training, and value reviews
• Orchestrate engagement across GTM, Product, Engineering, and Support teams
• Partner with GTM to ensure seamless handoffs and identify expansion opportunities
• Translate customer feedback into actionable insights for Product and Engineering roadmaps

Requirements

• 3-6 years in management consulting, customer success, account management, or a related field
• Background in consulting or transformation with experience delivering change-management programs in complex organizations
• Proven track record of driving adoption and retention with enterprise clients and senior stakeholders
• Experience in high-growth B2B SaaS or Legal Tech preferred
• Experience in legal, compliance, or other regulated industries is a plus
• Strong program and project management skills
• Excellent written, verbal, and interpersonal communication skills
• Data-driven mindset focused on customer health and outcomes

About the Company

Legora is an AI-native workspace redefining how legal work gets done. With over 1,000 customers across 50+ countries, including top-tier global law firms, Legora helps legal professionals move faster and operate with sharper precision through automated document analysis and end-to-end workflows.