Engagement Manager

Responsibilities

• Lead the post-sale customer experience, owning onboarding, adoption, and long-term value realization for Mid-Market firms or corporates
• Design tailored client adoption playbooks, including change-management approaches and stakeholder maps
• Execute adoption initiatives from initial rollout to firm-wide scaled adoption
• Act as a strategic advisor to understand client goals and legal workflows
• Drive sustained value through success plans, enablement, and value reviews
• Orchestrate engagement across GTM, Product, Legal Engineering, Engineering, Marketing, and Support teams
• Partner with GTM on commercial moments to ensure seamless handoffs and identify expansion opportunities
• Translate customer feedback into product roadmap and positioning insights

Requirements

• 3-6 years in management consulting, customer success, account management, or a related field
• Background in consulting or transformation with experience delivering change-management programs in complex organizations
• Experience building client-level transformation roadmaps and adoption plans
• Proven track record of driving adoption and retention with enterprise clients and senior stakeholders
• Experience in legal, compliance, or other regulated industries preferred
• Strong program and project management skills
• Excellent written, verbal, and interpersonal communication skills
• High EQ and ability to lead boardroom conversations
• Data-driven mindset focused on customer health and outcomes

About the Company

Legora is redefining how legal work gets done with an AI-native workspace. We work alongside the world’s best legal teams to provide precision and speed, helping them move faster and think more clearly. With over 1,000 customers across 50+ countries, including top-tier global law firms, Legora has scaled to over $100M in ARR.