Engagement Manager

Responsibilities

• Lead the post-sale customer experience, owning onboarding, adoption, and long-term value realization for Mid-Market firms or corporates
• Design tailored client adoption playbooks, including change-management approaches and stakeholder maps
• Act as a strategic advisor to understand client goals and legal workflows
• Drive sustained value through success plans, enablement, and value reviews
• Orchestrate engagement across GTM, Product, Engineering, and Support teams
• Partner with GTM to ensure seamless handoffs and identify expansion opportunities
• Translate customer feedback into actionable insights for Product and Engineering

Requirements

• 3-6 years in management consulting, customer success, account management, or a related field
• Background in consulting or transformation with experience delivering change-management programs
• Experience building client-level transformation roadmaps and adoption plans
• Proven track record of driving adoption and retention with enterprise clients
• Experience in legal, compliance, or other regulated industries preferred
• Strong program and project management skills
• Excellent communication skills for boardroom and hands-on team interactions
• High EQ and comfort with data-driven decision making
• Ability to thrive in fast-paced, early-stage environments

About the Company

Legora is an AI-native workspace redefining how legal work gets done. We work alongside the world’s best legal teams to provide precision and speed through automated document analysis and end-to-end workflows. With over $100M in ARR and 1,000+ customers globally, we are scaling rapidly through innovation and strategic acquisitions.