Engagement Manager, Healthcare Program Integrity

Responsibilities

• Serve as the primary onsite contact for assigned client accounts, building strong relationships with key stakeholders and decision-makers.
• Identify opportunities for account expansion, cross-selling, and upselling to drive revenue growth and profitability.
• Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements and adherence to timelines.
• Manage account performance by monitoring revenue, margins, budgets, forecasts, and resource utilization.
• Proactively identify account risks, manage client escalations, and develop effective mitigation plans.
• Conduct regular business reviews and present project updates, performance metrics, and strategic recommendations to executive stakeholders.

Requirements

• Bachelor's degree in Business Administration, Management, Engineering, Information Technology, or a related field.
• 6-9+ years of experience in account management, customer success, program management, or client partner roles.
• Proven track record of managing enterprise clients and strategic accounts to achieve growth and satisfaction goals.
• Strong financial planning, forecasting, and risk management capabilities.
• Exceptional communication, presentation, negotiation, and stakeholder-influencing skills.
• Strong problem-solving abilities and business acumen.

Preferred Qualifications

• Experience in IT Services, Analytics, AI/ML, Digital Transformation, or Consulting.
• Experience working in client-facing onsite environments and managing global, cross-functional teams.
• Exposure to delivery management and consulting engagements.
• Familiarity with CRM tools, reporting platforms, and account planning methodologies.
• Experience handling executive-level client interactions and governance forums.

Benefits

• Comprehensive health, dental, vision, life insurance, and disability plans.
• Eligibility for the Company 401(k) Plan after 30 days.
• 11 paid holidays and 12 weeks of Parental Leave.
• Flexible “free time” PTO policy for sick time or vacation.

About the Company

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. We combine expertise in artificial intelligence, design, engineering, and digital transformation to create cutting-edge solutions for the business world.