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Posted 4 hours ago
Engagement Manager, Enterprise
ProfoundEngagement Manager, Enterprise
Requirements
4+ years enterprise customer success or consulting experience, Strong analytical and quantitative skills, Excellent presentation and communication skills, Experience in search or marketing industry
Skills
AIcustomer successSalesLLMMachine Learninggenerative AIAI/MLRAGMLOpsNLPGenAIData ScienceDeep LearningData EngineeringComputer Vision
About the role
About the Company
Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands the intelligence to see how AI represents them and the Agents to act on it.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
- Own the full customer journey from onboarding and implementation through driving measurable outcomes
- Conduct regular strategic business reviews to identify opportunities and address risks
- Develop a deep understanding of customer objectives and manage relationships with key stakeholders
- Become an expert in the AI search space and large language models
- Partner with Account Management, Sales, Product, and Engineering teams to optimize implementation
Requirements
- At least 4 years of experience in enterprise customer success, account management, or consulting
- Excellent communication and presentation skills
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong project management skills
- Experience in the search or marketing industry
- Ability to operate in ambiguous environments
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Profound · New York
