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Posted 12 hours ago
Engagement Manager, Enterprise
ProfoundEngagement Manager, Enterprise
Requirements
4+ years enterprise customer success or consulting experience, Strong analytical and quantitative skills, Excellent presentation and communication skills, Experience in search or marketing industry
Skills
customer successSalesAI
About the role
About the Company
Profound is the marketing platform for the AI era. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we provide brands the intelligence to see how AI represents them and the Agents to act on it.
Responsibilities
- Serve as the primary point of contact and trusted advisor for a portfolio of 25 to 35 enterprise customers
- Own the full customer journey from onboarding and implementation through driving measurable outcomes
- Conduct regular strategic business reviews to identify opportunities and address risks
- Develop a deep understanding of customer objectives and manage relationships with key stakeholders
- Become an expert in the AI search space and large language models
- Partner with Account Management, Sales, Product, and Engineering teams to optimize implementation
Requirements
- At least 4 years of experience in enterprise customer success, account management, or consulting
- Excellent communication and presentation skills
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong project management skills
- Experience in the search or marketing industry
- Ability to operate in ambiguous environments
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Profound · New York
