Engagement Manager, Enterprise

About the Company

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. With over 1,000 customers across 50+ countries, including top global law firms, we have scaled to $100M+ in ARR.

Responsibilities

• Lead the post-sale customer experience, owning onboarding, adoption, and long-term value realization for Enterprise clients.
• Design tailored adoption playbooks, including change-management approaches and stakeholder maps.
• Execute initiatives from initial rollout to firm-wide scaled adoption.
• Act as a strategic advisor to understand client goals and legal workflows.
• Drive sustained value through success plans, enablement, and value reviews.
• Orchestrate cross-functional engagement with Product, Engineering, and GTM teams.
• Translate customer feedback into actionable product roadmap insights.

Requirements

• 5-8 years in management consulting, customer success, or account management.
• Proven track record of designing and delivering change-management programs in large organizations.
• Experience building client-level transformation roadmaps.
• Experience with high-growth B2B SaaS or Legal Tech.
• Experience in legal, compliance, or other regulated industries.
• Strong program and project management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to thrive in fast-paced, early-stage environments.

Preferred Qualifications

• Experience steering senior stakeholders through significant organizational change.
• Data-driven mindset focused on customer health and measurable outcomes.