Engagement Manager

Responsibilities

• Lead and govern large-scale, multi-stream Digital Customer Experience (DCX) transformation programs end-to-end.
• Establish program governance frameworks to ensure alignment with business goals, timelines, and budgets.
• Build and manage strong relationships with CxO-level stakeholders, acting as a trusted strategic advisor.
• Lead cross-functional, global delivery teams and oversee project managers to ensure effective execution.
• Support business development efforts, including proposals, client presentations, and business case development.
• Drive commercial oversight to ensure the profitability and financial performance of engagements.
• Define and track KPIs and success metrics to ensure realization of tangible business benefits and ROI.

Requirements

• 10+ years of experience managing complex, enterprise-scale transformation programs.
• Proven expertise in Digital Customer Experience (DCX) across marketing, sales, commerce, and service domains.
• Extensive experience engaging with and influencing senior executives at the CxO level.
• Demonstrated success in program delivery, governance, and stakeholder management.
• Proficiency with Agile/SAFe methodologies and modern delivery frameworks.
• Exposure to cloud ecosystems and major CX platforms (e.g., Salesforce, Adobe, SAP).
• Strong commercial acumen and experience managing program financials and profitability.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k)).
• Paid time off including vacation, company holidays, personal days, and sick leave.
• Life and disability insurance.
• Employee assistance programs.

About the Company

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a team of 340,000 members in more than 50 countries, we leverage market-leading capabilities in AI, cloud, and data to help clients unlock the value of technology.