Engagement Associate, Strategic Accounts

Responsibilities

• Monitor usage trends and customer health signals to proactively raise risks and opportunities
• Channel client feedback to internal stakeholders including Customer Enablement, Product, and Marketing
• Manage client communications regarding feature requests and the product development roadmap
• Develop high-quality content and participate in strategic client presentations such as QBRs and roadmap discussions
• Analyze complex law firm data and translate it into meaningful presentation updates
• Manage calendars for internal and external stakeholders to ensure team organization

Requirements

• Experience in MBB or startup environments operating at high pace
• Ability to hold own in senior client rooms
• Highly organized with strong upward management skills
• Comfortable with new systems and quick to learn
• High attention to detail and ability to manage multiple priorities
• Willingness to work in the office 5 days a week
• Comfortable with on-site client visits

Preferred Qualifications

• Experience with Legora, HEX, Planhat, Pitch, Notion, or Salesforce

About the Company

Legora is an AI-native workspace redefining how legal work gets done. We work alongside the world’s best legal teams to provide precision and speed through document analysis and end-to-end workflows. With over 1,000 customers across 50+ countries, including major firms like Linklaters and White & Case, we have scaled to $100M+ in ARR.