Energy Assistance Coordinator

Responsibilities

• Audit energy and water assistance applications for completeness, accuracy, and necessary documentation
• Meet with customers to determine program eligibility and assist with application completion
• Maintain accurate customer records and perform timely data entry into program databases
• Process financial assistance payments and close out files
• Provide customer education regarding energy and water conservation and weatherization services
• Conduct community outreach through neighborhood canvassing, community fairs, and other events
• Provide information and referrals to other agencies and resources as appropriate

Requirements

• Bachelor's degree in human services, social work, or a related field, or four years of equivalent professional experience
• Bilingual/Biliterate in English and Spanish or English and Vietnamese
• Proficiency in Google Suite or Microsoft Office (Word and Excel)
• Valid CA driver's license, reliable personal vehicle, and vehicle insurance
• Strong mathematical, organizational, and time management skills
• Ability to handle both face-to-face and phone-based customer interactions with diverse groups

Preferred Qualifications

• Experience with financial assistance programs and application auditing
• Experience engaging and/or managing volunteers

Benefits

• Fully paid medical insurance for employees and majority paid insurance for qualified dependents
• Dental and vision insurance
• 12 paid holidays and 10 paid sick days per year
• Paid vacation starting at 10 days per year
• Basic life and long-term disability insurance
• Professional development opportunities and additional wellness benefits

About the Company

Sacred Heart Community Service is a community-based nonprofit organization dedicated to building a community free from poverty. For over 60 years, we have addressed poverty in Santa Clara County by combining essential services with tools for self-sufficiency and community engagement.