End User Technical Support Analyst

Responsibilities

• Provide first-level triage and professional technical support for employees and computing systems.
• Resolve or escalate incidents reported via phone, incident management software, or other intake channels.
• Manage account access and user permissions in accordance with company security policies.
• Document all incidents in the tracking system, ensuring timely resolution and follow-up with users.
• Provide level II support for applications, software, networks, and hardware.
• Maintain up-to-date knowledge of rapidly changing technological trends and desktop technology strategies.

Requirements

• In-depth knowledge of Active Directory (Users, Groups, Policies, and Functions).
• Strong familiarity with various operating systems and application environments.
• Understanding of network topologies.
• Proficiency with Microsoft Office packages.
• Advanced proficiency in English (both written and verbal).
• Strong oral and written communication skills for reporting and user interaction.

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, and capital markets.