End User Support Engineer

Responsibilities

• Manage the installation and configuration of desktop computing solutions
• Handle application management including configuration and version control
• Provide escalation level support
• Facilitate technology setups for new employees and role changes
• Maintain AV and video conferencing technology throughout the office
• Follow and update procedural documentation for Linux deployment and user onboarding
• Maintain and update the inventory of office IT equipment
• Configure telephones, printers, and other common office technology
• Work with external vendors and suppliers as required
• Mentor team members

Requirements

• Experience supporting Windows and Linux desktop environments
• Strong experience with Ubuntu and managed device rollouts
• Familiarity with Ubuntu Landscape for management and patching
• Familiarity with Linux in an Active Directory integrated environment
• Knowledge of deployment platforms such as PDQ, SCCM, MDT, or Intune
• Knowledge of scripting languages such as PowerShell or Python
• Experience with automation tools like Ansible
• Experience with CI/CD tools, particularly Jenkins
• Proficiency with Git for version control
• Experience supporting Microsoft Office productivity software
• Knowledge of basic networking concepts including DHCP and DNS
• Experience with virtual desktops like Omnissa Horizon is a plus

Benefits

• Competitive compensation
• Group Pension plan
• Annual discretionary bonus
• Fully catered breakfast, lunch and snacks
• 25 days’ annual leave
• Informal dress code
• Private healthcare and life assurance
• Cycle-to-work scheme
• Monthly company events