End User Support Administrator II

Responsibilities

• Provide first-level end-user voice and computer support to ensure employees work without technological barriers
• Identify and resolve foundational end-user technology issues and escalate as necessary
• Configure and support conference room equipment and Unified Communications (UC) systems
• Manage computer and mobile device deployments, including lease management and returns
• Support voice system administration, reporting, and billing
• Ensure compliance with audit requirements and adherence to computer standards

Requirements

• Advanced software and hardware troubleshooting skills
• Proficient in MS Office applications
• Hands-on enterprise computing support experience
• Experience with IT Help Desk platforms
• Proficiency in Windows 11 and/or Mac OS administration and troubleshooting

Preferred Qualifications

• 2+ years of IT end-user voice and computing support experience
• Experience with Contact Center system and script administration

Benefits

• Comprehensive medical, vision, dental, LTD, and life insurance
• 401k with company match and automatic contributions
• Performance-based bonus program
• Employee product purchase program and discounts on travel and entertainment
• Robust wellness programs, including free music lessons and wellness reimbursement
• Generous vacation, sick time, and personal floating holidays

About the Company

Yamaha is the world’s largest musical instrument manufacturer, dedicated to helping everyone progress, express, and connect through music and sound. We are known for our quality, innovation, and commitment to providing award-winning products for the entire musical journey.