End User Services (IT Support) Analyst

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Requirements

• 5+ years of experience providing technical support for workstations
• BA/BS in Computer Science or related field
• Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with Microsoft Windows 11 and Office 365
• Financial Services industry experience
• Familiarity with market data applications such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills

Preferred Qualifications

• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite
• Printer and/or print vendor management experience
• Mobile Device Management (iOS/Android) experience

About the Company

Graham Capital Management, L.P. is an alternative investment manager specializing in discretionary and quantitative macro strategies, dedicated to delivering strong, uncorrelated returns across a wide range of market environments.