End User Services Engineer

Responsibilities

• Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS)
• Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues
• Manage user onboarding/offboarding, permissions, and account administration
• Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco)
• Assist with mobile device configuration and management through Intune or similar platforms
• Support virtual desktop infrastructure (VDI) environments
• Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests
• Document solutions and maintain IT knowledge bases
• Identify opportunities for automation and workflow improvement
• Provide after-hours and weekend on-call coverage

Requirements

• 2+ years of IT support experience in the financial services industry
• Bachelor's degree in computer science, Information Technology, or related field
• Experience supporting enterprise desktop environments, including Windows 11 and Office 365
• Knowledge of identity and access management systems and security group administration
• Experience with endpoint management, software deployment, and packaging
• Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP)
• Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive)
• Working knowledge of AV setups and remote conferencing technologies

About the Company

Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches.