End User Computing Technician

Responsibilities

• Provide technical support by responding to service desk tickets and troubleshooting hardware and software issues.
• Install, configure, and maintain hardware and software on end-user devices including desktops, laptops, printers, and mobile devices.
• Diagnose and repair hardware issues, such as replacing hard drives, motherboards, and memory.
• Maintain and update systems to ensure software and operating systems are current and secure.
• Document all support activities, including issues resolved and troubleshooting steps, via the incident management system.
• Maintain an accurate inventory of all hardware and software assets.
• Collaborate with other technology teams to resolve complex issues and implement new technologies.

Requirements

• 1-3 years of desktop support experience.
• Working knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with Dell/HP and Mac hardware.
• Strong communication and customer service skills.
• Ability to document technical activities and maintain accurate records.
• High School Diploma preferred.

Preferred Qualifications

• Microsoft Certified Desktop Support Technician (MCDST) or similar certification.
• Working knowledge of enterprise tools such as Azure, Entra, Intune, and Jamf.
• Familiarity with network protocols and diagnostic tools.

Benefits

• Full medical, dental, and vision benefits.
• Retirement savings plan with company match.
• Disability, accident, and life insurance.
• Professional growth and career development opportunities.
• Employee assistance program and various wellness benefits.

About the Company

The E.W. Scripps Company is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets.