Employee Services Team Leader

Responsibilities

• Lead the delivery of employee lifecycle processes, ensuring accuracy, quality, and adherence to service levels
• Allocate and prioritise work across the team to maintain a consistent and efficient service
• Oversee audits, compliance checks, and data quality initiatives to ensure strong governance and GDPR adherence
• Act as a key point of contact for operational escalations, identifying root causes and delivering sustainable solutions
• Partner with stakeholders across Payroll, HR Systems, Reward, HRBPs, and Employee Relations to improve processes
• Support and develop team members through onboarding, performance conversations, and ongoing development planning

Requirements

• Experience leading or supervising teams within HR operations or a shared services environment
• Strong understanding of HR processes, controls frameworks, and service delivery models
• Ability to manage priorities effectively in a fast-paced, high-volume environment
• Clear and confident communicator with the ability to build relationships across different levels of the organisation
• Collaborative approach to problem solving with a focus on continuous improvement
• Strong attention to detail with a commitment to data integrity, compliance, and quality outcomes

About the Company

Burberry is a purposeful, values-driven luxury brand. We believe creativity opens spaces, and our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities.