Employee Services HR Manager

Responsibilities

• Design, implement, and evolve the HR service model to ensure clear roles and hand-offs between Shared Services, HR Business Partners, and Centers of Excellence.
• Serve as a strategic partner to HR leadership to translate business needs into scalable employee service solutions.
• Drive change management for new HR processes, systems, and service delivery approaches.
• Implement and manage a tiered HR support model and define satisfaction metrics such as responsiveness and resolution rates.
• Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy and actionable reporting.
• Manage the operational performance of HR vendors and facilitate contract negotiations.
• Develop and maintain HR knowledge articles, FAQs, and process guides to reduce manual support through automation.
• Lead and develop a team of HR professionals, overseeing performance management, coaching, and continuous improvement.

Requirements

• Bachelor's degree in HR, business, or a related field.
• 10 years of human resources experience in HR operations, shared services, or corporate employee services.
• 2 years of people leadership experience.
• Demonstrated experience with the full employee lifecycle and knowledge of employment legislation and regulatory guidelines.
• Working knowledge of Applicant Tracking Systems (ATS) and recruiting platforms.
• Proficiency in MS Office.
• Ability to travel domestically and internationally less than 10% of the time.

Preferred Qualifications

• 4 years of experience with shared services or employee services in global HR operations.
• Experience supporting a diverse, multi-geographic employee base.
• Experience in a business with foreign ownership, preferably Japanese.
• Experience with Requisite Organization principles.
• Professional HR certification (SPHR, SHRM-SCP, PHR, SHRM-CP, or GPHR).

About the Company

TMEIC Corporation Americas provides advanced industrial automation and electrical systems. We are committed to excellence, integrity, and client focus, fostering a collaborative environment that drives innovation in the engineering services industry.