Employee Relations Specialist

Responsibilities

• Own and manage a varied caseload of ER matters end-to-end, including performance, absence, conduct, and dismissals
• Advise managers on legally sound approaches, balancing commercial pace with employment law compliance
• Draft high-quality outcome letters, PIPs, and settlement agreements that are legally precise and human in tone
• Manage formal and informal grievance processes, including conducting investigations and producing reasoned outcomes
• Support probationary reviews and advise on the correct processes for extending or terminating probation
• Advise on right to work cases and immigration compliance in alignment with Home Office guidance
• Coach managers through live ER cases to build their capability and confidence
• Ensure ER case documentation meets GDPR standards and manage suspected data breaches in coordination with Legal

Requirements

• Demonstrable experience managing ER cases end-to-end in a generalist or specialist HR role
• Strong working knowledge of UK employment law, including the Equality Act 2010 and Working Time Regulations
• Experience with GDPR and data governance
• High level of judgement and the ability to handle complex people situations with autonomy
• Strong written communication skills for drafting legal and professional correspondence
• Right to work in the UK (visa sponsorship is not available for this role)

Preferred Qualifications

• Experience advising on right to work and immigration compliance
• Experience working within a fast-moving, scaling fintech or technology environment

About the Company

Flatpay is one of Europe's fastest-growing fintech companies and a leader in innovating payment solutions for the SME segment. We are dedicated to providing customer-centric and transparent financial services, helping to shape the future of merchants globally.