Employee Relations Lead

Responsibilities

• Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, and accommodations
• Lead thorough, timely, and impartial workplace investigations and document findings
• Coach managers and people leaders on performance management and corrective action
• Develop and deliver ER-focused training for managers
• Track ER trends and metrics to identify risks
• Partner with Legal and People leadership to ensure compliance with employment laws
• Manage the end-to-end workers' compensation process, including claims administration and return-to-work planning
• Own OSHA recordkeeping, reporting, and safety compliance across multiple states
• Partner with department leaders to investigate workplace incidents and implement corrective actions

Requirements

• 5+ years of HR experience with deep expertise in employee relations and complex workplace investigations
• Experience managing workers' compensation programs and OSHA compliance
• Deep knowledge of federal and multi-state employment law and HR compliance
• Proven ability to coach managers through complex employee situations
• Strong investigative instincts and ability to synthesize information objectively
• Demonstrated ability to design and deliver manager training
• Data-oriented with ability to track case metrics
• Excellent judgment, discretion, and confidentiality
• Clear and confident written and verbal communication skills

Preferred Qualifications

• Healthcare, tech, or high-growth startup experience
• Experience supporting multi-site or multi-entity organizations
• PHR, SPHR, or related certification

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance and Pet insurance

About the Company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across all 50 states.