Employee Liaison Officer

Responsibilities

• Provide timely, accurate, and professional advice to current and former employees regarding the pay remediation process and payment timelines.
• Respond to employee enquiries and complaints with empathy, professionalism, and strict confidentiality.
• Liaise with former employees and their dependants to obtain necessary information for remediation payments.
• Prepare professional correspondence and documentation using established templates.
• Maintain accurate employee records, case notes, and remediation data.
• Monitor and report on remediation progress to internal stakeholders.
• Escalate complex or sensitive matters to the IR Compliance team with comprehensive handovers.
• Support the maintenance and accuracy of former employee databases.

Requirements

• Proven experience in customer service and managing stakeholder enquiries.
• Experience in case management or handling complex employee/customer matters.
• Strong written communication skills for preparing professional correspondence.
• Solid understanding of HR policies, workplace processes, and the employee lifecycle.
• High level of attention to detail and strong data management skills.
• Intermediate to advanced proficiency in Microsoft Office.

Preferred Qualifications

• Qualifications in Human Resources, Business Administration, or Customer Service.
• Knowledge of workplace relations or employee relations legislation.
• Experience interpreting policies, procedures, and Enterprise Agreements.

Benefits

• Competitive salary package.
• Flexible working arrangements (hybrid).
• Career opportunities within a high-growth, ASX-listed organisation.
• Supportive and safe work environment.
• Paid parental leave.
• Access to company benefits including employee share programs, salary packaging, and EAP.

About the Company

Cleanaway is Australia’s leader in sustainable, total waste management solutions. As a high-growth organisation with over 10,000 employees, we transform waste into resources and renewable energy, working to make a sustainable future possible.