Employee & Guest Experience Manager

Responsibilities

• Lead employee engagement efforts through newsletters, info sheets, and recognition programs to build a "ONE-CREW" culture.
• Manage the upkeep of dedicated employee areas to boost morale and spotlight recognition.
• Partner with venue leadership to recruit, oversee, and train the Guest Services department.
• Design and deliver fan experience initiatives, including service recovery and surprise-and-delight moments.
• Capture and analyze guest feedback and operational data to drive continuous service improvements.
• Manage employee care and recognition budgets and streamline event-day operations.

Requirements

• 1-3 years of comparable experience in employee engagement, guest services, or hospitality management.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
• Strong communication skills, including public speaking and meeting facilitation.
• Ability to maintain composure and organization in hectic, loud, and dynamic environments.
• Ability to perform constant physical activity, including walking, climbing stairs, and lifting up to 30 lbs.
• Flexibility to work a part-time schedule that follows the rhythm of the venue's event calendar.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect artists with fans through groundbreaking innovations in ticketing, global venue development, and unparalleled concert promotion.