Employee & Guest Experience Manager

Responsibilities

• Lead employee engagement efforts through newsletters, info sheets, and communication tools to reinforce service culture.
• Manage the day-of-show employee experience by maintaining dedicated staff areas and recognition displays.
• Administer employee recognition programs and organize appreciation events to build a "ONE-CREW" culture.
• Serve as the venue lead for service-focused training, partnering with managers to reinforce safety and efficiency standards.
• Design and deliver fan experience initiatives, including service recovery and "surprise-and-delight" moments.
• Analyze guest feedback and operational data to identify trends and inform continuous improvement plans.
• Manage employee care and recognition budgets in collaboration with the General Manager.

Requirements

• 1-3 years of comparable experience in employee engagement, guest services, or hospitality management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva.
• Strong communication skills, including the ability to facilitate meetings and engage diverse groups.
• Ability to maintain composure and organization in a fast-paced, loud, and hectic environment.
• Physical ability to perform constant activity, including walking, climbing stairs, and lifting up to 30 lbs.
• Flexibility to work a part-time seasonal schedule that follows the venue's event rhythm.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect millions of fans with their favorite artists through groundbreaking innovations in ticketing, global venue operations, and concert promotion.