Employé Polyvalent

Responsibilities

• Manage dispatch by supervising the rapid handover of dishes to riders and resolving real-time issues between kitchens and partners
• Ensure food safety by performing daily HACCP and safety checks to maintain high hygiene standards
• Resolve customer complaints as the first point of contact using internal processes to ensure a successful customer journey
• Collaborate with the Site Manager and Assistant Manager to achieve KPIs and maintain high service quality
• Execute site opening and closing procedures, demonstrating the versatility to assume various roles on-site as needed

Requirements

• Strong multitasking ability to manage high volumes of information and multiple operational challenges simultaneously
• Excellent communication skills, both oral and written, to liaise with partners and customers
• Proactive mindset with a demonstrated ability to anticipate needs and act autonomously
• Solid understanding of, or willingness to become an expert in, food safety and HACCP standards

Preferred Qualifications

• Previous operational experience in a kitchen or restaurant environment
• Certifications in first aid, fire safety, or food safety
• Proficiency in English to collaborate with international teams

About the Company

Deliveroo is a global marketplace transforming how people eat. Our Editions team operates dedicated delivery hubs that allow top restaurants to expand into new areas. Now part of DoorDash, we combine scale and ambition to create seamless connections between riders, partners, and customers.