Posted 19 hours ago
Employé Polyvalent
DeliverooEmployé(e) Polyvalent(e)
Requirements
1 year restaurant experience preferred, Excellent written and oral communication, Ability to multitask and take initiative, English proficiency preferred, Knowledge of HACCP and food safety
Skills
customer serviceLogistics
About the role
Responsibilities
- Manage dispatch operations by efficiently handing over meals to riders
- Coordinate with partner restaurants and kitchens to ensure timely deliveries and meet KPIs
- Handle customer claims via telephone using internal escalation processes
- Monitor and ensure the site complies with HACCP and food safety regulations
- Collaborate with the Site Manager and Assistant Manager to maintain high service quality
- Perform daily food safety checks and report issues to site management and partners
- Assist with the opening and/or closing procedures of the site
Requirements
- Excellent written and oral communication skills
- Ability to multitask, handle large amounts of information, and take initiative
- Knowledge of HACCP and food safety standards
- Proficiency in English is preferred
Preferred Qualifications
- 1 year of experience in the restaurant industry
- First aid training
- Fire safety training
- Food safety certification
About the Company
Deliveroo is a leading global marketplace connecting millions of customers with thousands of restaurants and shops. We manage one of the world's most complex tripartite marketplaces in real-time, using advanced algorithms to ensure rapid delivery and a seamless experience for customers, riders, and partners alike.
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Deliveroo · Saint-Ouen
