Emerging Business Adoption Specialist

Responsibilities

• Assess customer health and renewal risk using digital tools, reports, and usage insights
• Support customers during onboarding, product changes, and new feature adoption
• Provide guidance aligned with customer workflows to help them achieve measurable outcomes
• Develop clear onboarding plans outlining objectives, recommended actions, and value expectations
• Recognize friction points or gaps in usage and recommend appropriate next steps
• Document customer engagement, actions, and opportunities thoroughly in Salesforce
• Collaborate with internal teams and channel partners to ensure aligned execution on customer objectives

Requirements

• Full professional proficiency in Arabic and fluency in English
• Bachelor's degree or equivalent experience
• 2-4 years in Adoption, Renewals, Inside Sales, Technical Support, or similar customer-facing roles
• Knowledge of AEC (Architecture, Engineering, Construction) software or relevant industry experience
• Experience managing a high-volume account portfolio within structured processes
• Strong technical aptitude and ability to learn new tools quickly
• Excellent organizational, follow-up, and time-management skills

Preferred Qualifications

• Degree in Engineering, Architecture, Construction Management, or related fields
• Experience supporting SaaS adoption or digital onboarding programs
• Familiarity with Autodesk Construction Cloud or similar technologies

About the Company

Autodesk helps innovators turn their ideas into reality, transforming not only how things are made, but what can be made. From the greenest buildings to the smartest factories, our software empowers creators to design and make a better world.