Email Support Executive

Responsibilities

• Respond to customer queries in a timely and accurate way via email or chat
• Identify customer needs and help customers use specific features
• Update internal databases with information about technical issues and customer discussions
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure technical issues are resolved
• Gather customer feedback and share with Product, Sales, or Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with the real estate industry is a plus