EM Customer Ops Specialist

Responsibilities

• Serve as the primary point of contact for external manufacturing partners, managing order entry for Corning-supplied components and cable.
• Investigate and resolve customer issues by coordinating with Planning, Logistics, and Quality teams.
• Partner with global planners to align on allocation priorities and execute material allocation strategies.
• Execute allocation of critical components to ensure uninterrupted production at external manufacturing sites.
• Collaborate with manufacturing plants to expedite shipments and meet delivery commitments.
• Proactively identify and mitigate material shortages through coordination with suppliers and internal stakeholders.
• Maintain external manufacturers as customers within SAP and ensure accurate master data.
• Drive continuous improvement initiatives to enhance efficiency and service levels.

Requirements

• Bachelor's degree.
• Experience in supply chain planning, production scheduling, materials planning, procurement, logistics, or operations.
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Working knowledge of inventory management principles.
• Proficiency in MS Excel, PowerPoint, and Word.
• Ability to work independently in a fast-paced, global, matrixed environment.

Preferred Qualifications

• Bachelor’s degree in supply chain, business, or a technical field.
• 1+ years of supply chain experience in a global manufacturing environment.
• Working knowledge of ERP systems such as SAP ECC or S/4HANA.
• Lean / Six Sigma experience or certification.
• APICS or similar supply chain certification.
• Demonstrated project management and leadership experience.

Benefits

• Company-wide bonuses and long-term incentives.
• 100% company-paid pension benefit with fixed contributions.
• 401(k) savings plan with company matching.
• Comprehensive health benefits including medical, dental, vision, and family building support.
• Paid parental leave and paid time off.
• Employee Assistance Program (EAP).

About the Company

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. Our technologies push the boundaries of what’s possible, from the depths of the ocean to the farthest reaches of space.