Ejecutivo Universal Training

Responsibilities

• Advise customers in AT&T stores to identify their service needs and optimize their experience.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards established by management to ensure the best service and sales experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established objectives and company policies.

Requirements

• Minimum education: Technical Career or High School Diploma (Bachillerato Concluido).
• Minimum 1 year of experience in customer service and sales.

Preferred Qualifications

• Degree or partial degree in Communication Sciences, Administration, or related fields.
• 2 years of experience in customer service within the telephony or communications industry.

About the Company

AT&T Mexico is committed to inclusion and equal opportunity. We promote a diverse workforce regardless of sex, gender, sexual orientation, identity, age, disability, or ethnic origin, and we actively work to provide reasonable adjustments within the work environment to ensure equity for all employees.