Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible sales and service experience.
• Correctly and completely register customer visits in company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Identify customer service needs within AT&T stores to optimize service delivery.

Requirements

• Minimum education: Completed Technical Career or High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales roles.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Experience in the telecommunications or telephony industry.
• Degree or partially completed studies in Communication Sciences, Administration, or related fields.
• 2+ years of experience in customer service within the telecommunications sector.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or ethnic origin, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them complete their required education levels.