Ejecutivo Universal Training

Responsibilities

• Advise customers to identify their service needs within AT&T stores, ensuring service optimization.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards established by management to ensure the best sales and service experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established objectives.

Requirements

• Minimum education: Technical Career or High School Diploma (Bachillerato Concluido).
• Minimum 1 year of experience in customer service and sales.
• Strong orientation toward achieving objectives.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Degree or partially completed studies in Communication Sciences, Administration, or related fields.
• 2 years of experience in customer service within the telecommunications or telephony industry.

About the Company

AT&T Mexico promotes equal opportunities and inclusion, fostering a diverse environment regardless of gender, orientation, age, disability, or background. We are committed to equity and providing a balanced work life for our team members.