Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide problem-solving alternatives.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely process customer visits within company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established objectives and company policies.

Requirements

• Minimum education: Technical Career or High School Diploma (Bachillerato Concluido).
• Minimum of 1 year of experience in customer service and sales.
• Strong orientation toward achieving objectives.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Degree or partially completed studies in Communication Sciences, Administration, or related fields.
• 2 years of experience in customer service within the telecommunications or telephony industry.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them complete their education.