Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible sales and service experience.
• Correctly and completely register customer visits in company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Advise customers to identify their service needs within AT&T stores, optimizing their experience while adhering to established policies.

Requirements

• Minimum of a Technical Career or completed High School (Bachillerato).
• At least 1 year of experience in customer service and sales.
• Ability to commit to educational programs if required to meet schooling standards.

Preferred Qualifications

• 2 years of experience in customer service within the telephony or communications industry.
• Degree or partially completed studies in Communications, Administration, or a related field.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to foster professional growth.