Ejecutivo Universal Training

Responsibilities

• Advise customers to identify their service needs within AT&T stores, ensuring optimal service solutions.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards established by management to guarantee the best sales and service experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established business objectives.

Requirements

• Completed Technical Career or High School diploma (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Proven experience in sales and customer service environments.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Degree or partially completed studies in Communication Sciences, Administration, or related fields.
• 2 years of experience in customer service specifically within the telecommunications or telephony industry.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them achieve their educational goals.