Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely register customer visits within company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established business objectives.
• Identify customer service needs within AT&T stores to optimize their experience through sales and support.

Requirements

• Minimum education: Technical Career or completed High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Experience in the telecommunications or telephony industry.
• Degree or partially completed studies in Communications, Administration, or a related field.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them achieve their educational goals.