Ejecutivo Universal Training

Responsibilities

• Advise customers to identify their service needs within AT&T stores, ensuring optimal service solutions.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards established by management to ensure the best sales and service experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established objectives and policies.

Requirements

• Minimum education: Technical Career or High School Diploma (Bachillerato Concluido).
• Minimum 1 year of experience in customer service and sales.
• Strong orientation toward achieving objectives.
• Ability to follow established company processes and policies.

Preferred Qualifications

• Experience in the telecommunications or telephony industry.
• Degree or partial studies in Communication Sciences, Administration, or related fields.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment and provide reasonable adjustments to ensure an equitable workplace for all employees, regardless of gender, age, disability, or background.