Ejecutivo Universal Training

Responsibilities

• Advise customers to identify their service needs within AT&T stores, ensuring service optimization.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute quality standards established by management to ensure the best sales and service experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized activities oriented toward established objectives and company policies.

Requirements

• Minimum education: Technical Career or completed High School (Bachillerato).
• Minimum 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Desirable 2 years of experience in customer service within the telephony or communications industry.
• Degree or partial studies in Communication Sciences, Administration, or related fields.

About the Company

AT&T México is committed to inclusion and equal opportunity. We promote a diverse work environment regardless of gender, orientation, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them complete their required education levels.