Ejecutivo Universal Training

Responsibilities

• Establish a cordial and service-oriented relationship with customers to ensure high service levels and provide problem-solving alternatives.
• Execute quality standards established by management to ensure the best service and sales experience.
• Correctly and completely register customer visits in company systems to ensure satisfaction.
• Perform specialized process activities oriented toward established objectives.
• Advise customers in AT&T stores to identify their service needs and optimize their experience following established policies.

Requirements

• Minimum education: Technical Career or High School Diploma (Bachillerato Concluido).
• Minimum 1 year of experience in customer service and sales.

Preferred Qualifications

• 2 years of experience in customer service within the telephony or communications industry.
• Degree or partially completed studies in Communication Sciences, Administration, or related fields.

About the Company

AT&T Mexico promotes equal opportunities and inclusion, fostering a diverse environment regardless of gender, orientation, disability, or background. We are committed to providing reasonable adjustments within the work environment to ensure equity for all our team members.