Ejecutivo Universal Training

Responsibilities

• Advise customers to identify their service needs within AT&T stores, ensuring optimal service solutions.
• Establish cordial and professional relationships with customers to ensure high service levels and problem resolution.
• Execute established quality standards to guarantee the best possible sales and service experience.
• Correctly and completely process customer visits within company systems to ensure satisfaction.
• Perform specialized activities oriented toward established business objectives and policies.

Requirements

• Minimum education: Technical Career or completed High School (Bachillerato).
• Minimum of 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• Experience in the telecommunications or telephony industry.
• Degree or partial studies in Communications, Administration, or related fields.
• Commitment to continuing education through company programs if required.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, disability, or background, and we actively support our employees through programs like "Reto Termina tus Estudios" to help them achieve their educational goals.