Ejecutivo Universal Training

Responsibilities

• Advise customers in AT&T stores to identify their service needs and optimize their shopping and sales experience.
• Establish cordial and professional relationships with customers to ensure high service levels and provide effective problem resolution.
• Execute quality standards established by management to ensure the best possible service and sales experience.
• Correctly and completely process customer visits within company systems to ensure maximum satisfaction.
• Perform specialized process activities oriented toward established business objectives.

Requirements

• Minimum education: Technical Career or High School Diploma completed.
• Minimum of 1 year of experience in customer service and sales.
• Ability to follow established processes and company policies.

Preferred Qualifications

• 2 years of experience in the telecommunications or telephony industry.
• Degree or partial degree in Communications, Administration, or a related field.
• Candidates who do not meet the required schooling may be required to sign a commitment letter to complete their studies through the "Reto Termina tus Estudios" program.

About the Company

AT&T Mexico is committed to inclusion and equality of opportunity. We promote a diverse work environment regardless of gender, orientation, age, disability, or ethnic origin, and we actively work to provide reasonable accommodations within the workplace.